​1. 30-Day Satisfaction Guarantee​

We stand behind every product we sell. If you’re not fully satisfied, you may return most items within ​30 days​ of delivery for a full refund or exchange.

  • ​Prescription Glasses & Sunglasses: Eligible if unworn, undamaged, and in original packaging.
  • ​Scout Contact Lenses: Unopened boxes only (due to hygiene regulations).

​2. Non-Returnable Items​

The following cannot be returned for safety/legal reasons:

  • Opened contact lens boxes.
  • Customized products (e.g., engraved frames, special tint lenses).
  • Clearance/final sale items (marked “Non-Returnable”).

​3. Return Process​

​Step 1: Initiate a return:

  • Log in to your account at www.cheapglasses.com → “Order History” → Select item → “Request Return”.
  • No account? Email returns@cheapglasses.com with your order number.
    ​Step 2: Pack securely:
  • Include the original invoice, all accessories, and protective cases.
  • Use the prepaid return label (emailed after approval).
    ​Step 3: Ship back:
  • Drop off at any UPS/FedEx location. Tracking is mandatory.

​4. Refund Timeline & Methods​

  • ​Processing: Refunds issued within ​3 business days​ of receiving your return.
  • ​Original Payment Method: Refunds go back to your card/PayPal (5–10 business days to post).
  • ​Store Credit: Opt for instant e-credit + 10% bonus (e.g., return 100→get110 credit).

​5. Exchanges & Damaged Items​

  • ​Wrong Prescription?​: We’ll remake lenses free-of-charge if the error is ours (verified by our lab).
  • ​Damaged in Transit: Email photos to support@cheapglasses.com within 48 hours for a replacement/refund.

​6. Return Shipping Costs​

  • ​Free: Returns due to our error (wrong item, defect).
  • ​Customer-Paid: Change-of-mind returns (fee: ​​$5.95 USD​ deducted from your refund).
  • ​International Returns: Customer covers shipping. Duties/taxes are non-refundable.

​7. Final Sale Items​

Clearance, promo bundles, or discounted Scout contacts are ​final sale​ → no returns unless defective.

​8. Extended Warranty​

Frame breakage within 365 days? Contact us for ​free repair/replacement​ (proof of purchase required).

​9. Contact Us​

Questions? Reach our support team:

  • Email: returns@cheapglasses.com
  • Phone (US): +44 (288) 123-4567 (Mon–Fri, 9AM–6PM EST)
  • Live Chat: www.cheapglasses.com/support

This policy complies with FTC regulations (USA), Consumer Rights Act (UK), and GDPR/EU consumer laws. For California residents: See CA-specific returns.

​Why Shop With Confidence?​​
We make returns hassle-free because good vision shouldn’t come with fine print. 😎
→ ​Transparency: No hidden restocking fees.
→ ​Speed: Most refunds processed in <72 hours.
→ ​Impact: Returned glasses donated to our “Buy a Pair, Give a Pair” partners.

​Ready to return?​​ → Start Your Return Here

​Policy Changes: We reserve the right to update terms. Major changes trigger customer email alerts.

​Prescription Accuracy: Responsibility lies with the prescribing doctor. We manufacture strictly per provided prescriptions.

​Proof of Return: Keep tracking numbers until refund posts.