Eyeglasses FAQs

Please read our FAQ before sending us a message.

  1. Free Shipping Threshold:​

    • Most affordable eyewear retailers (including similar direct-to-consumer brands) offer ​free standard shipping​ when orders meet a minimum value (e.g., orders over 100).
    • Example: “​Free Standard Shipping​ on all orders over 50 – $100)
  2. Standard Shipping (Below Threshold or Baseline):​

    • If your order is below the free shipping threshold, expect a ​flat fee​ for standard ground shipping. This is usually quite competitive.
    • Typical Cost Range: ​9.95​ within the brand’s main market (e.g., US, Canada, UK, EU). International charges will be higher.
  3. Expedited/Rush Shipping Options:​

    • Faster options (like 2-Day or Overnight) are usually available for an ​additional fee. This fee depends heavily on the speed and your location.
    • Typical Cost Range: ​29.95+​​ (Domestic). Can be significantly higher internationally.
  4. International Shipping:​

    • Charges vary greatly based on destination, package weight/size, and service level.
    • Expect higher fees than domestic shipping. Look for an international shipping calculator on their checkout page or shipping policy.
  5. Special Cases:​

    • Prescription Glasses:​​ Since these often require production time (lab work), standard shipping usually covers the delivery after they’re made. Rush fees might accelerate the production or the shipping.
    • Contact Lenses (Scout by Cheap Glasses):​​ Shipping charges follow the same structure but might have lower weight thresholds for free shipping.
  • Visa​ (Most widely accepted globally)
  • Mastercard​ (Most widely accepted globally)
  • American Express (Amex)​​ (Commonly accepted, sometimes with slight processing differences)
  • Discover​ (Primarily US-based, less common internationally)

​Product Type​
⏳ ​Prescription Glasses​​:
​Processing time​: 1-3 working days for lens production (complexity/special lenses may take longer)
​Post-delivery time​: Refer to the logistics time below
→ ​Total: About 5-10 working days​ (excluding customized complex lenses)
🚀 ​Non-Rx/Sunglasses​​:
No processing, direct delivery from the warehouse → ​Speed ​​up by 1-3 days
👁️ ​Scout Contact Lenses​​:
Usually shipped within 48 hours (when sufficient stock)

Six major security systems
1. ​Transmission encryption (HTTPS + TLS 1.3)
2. ​Payment security (PCI-DSS compliance)
3. ​Privacy protection (GDPR/CCPA compliance)
4. ​System security (active protection)
5. ​Employee management
6. ​Security certification

Stage 1: Order confirmation (within 0-1 hour)
Stage 2: Order verification (key link)
Stage 3: Production and quality inspection (1-3 working days)
Stage 4: Shipping and delivery
Stage 5: Delivery and trial

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